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Privacy Policy

Effective Date:

DropDeli ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the DropDeli mobile application, website, and related services (collectively, the "Platform"). By using DropDeli, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Full name
  • Phone number
  • Email address
  • Delivery address and location data
  • Account login details
  • Payment-related information (processed securely by third-party providers)

1.2 Location Information

We may collect real-time and approximate location data to:

  • Enable delivery services
  • Show nearby restaurants, hotels, and stores
  • Track rider deliveries in real time

You can control location access through your device settings; however, some features may not function properly without it.

1.3 Usage and Device Information

We automatically collect certain information, including:

  • Device type, operating system, and app version
  • IP address
  • Log data, crash reports, and performance data
  • Pages visited and actions taken within the Platform

2. How We Use Your Information

We use your information to:

  • Provide and operate the DropDeli Platform
  • Process orders and payments
  • Facilitate deliveries and customer support
  • Communicate updates, promotions, and service-related notices
  • Improve app performance, features, and user experience
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations

3. Sharing of Information

We may share your information with:

  • Merchants to fulfill your orders
  • Riders to complete deliveries
  • Payment processors for secure transactions
  • Service providers assisting with hosting, analytics, notifications, and customer support
  • Legal authorities when required by law or to protect our rights

We do not sell your personal data to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Fulfill legal, accounting, or regulatory obligations
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

5. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access their personal data
  • Request correction or updates
  • Request deletion of your data
  • Withdraw consent for data processing
  • Object to certain data uses

Requests can be made by contacting us using the details below.

7. Third-Party Links and Services

The Platform may contain links to third-party websites or services. DropDeli is not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies separately.

8. Children’s Privacy

DropDeli is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform, and continued use of DropDeli after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@dropdeli.com

By using DropDeli, you acknowledge that you have read and understood this Privacy Policy.